Instructions

Drug and Alcohol Consortium Setup & Testing

Labworks USA is a consortium for DOT drug and alcohol testing that ensures all Commercial Motor Vehicle (CMV) drivers are compliant with all regulations put in place for drug and alcohol testing. We provide drug and alcohol consortium services to all carriers, truck drivers, and industry workers in need of compliance assistance. Our services will get you compliant with all rules and regulations, so you can focus on keeping your trucks on the road.

If you are ready to join, sign up here and follow the steps below. If you have any questions during the sign-up, come back to this page or contact Customer Service during business hours at customer.service@labworksusa.com and we will help.

Membership Sign-Up Instructions

The sign-up has five steps, shown across the top of the page: Account, Company, Drivers, Services, and Review and pay. Your total is shown beside each step as you go. Everything is saved as you go, so you can sign in at any time to pick up where you left off.

Step 1. Your account

This is the account you will sign in with to manage your company, drivers and tests.

• Enter your first name, last name, email address and phone number.
• Choose a username. You can sign in with your username or your email address.
• Choose a password of at least 8 characters, with letters and numbers.
• Click Continue. If you already have an account, click Already have an account? Sign in instead.

Step 2. Check your email

• We email a 6-digit code to the address you entered. Type it in and click Confirm. The code works for 30 minutes.
• If it does not arrive, check your spam folder, then click Send a new code. If the email address was wrong, click Change my details.

Step 3. Your company

USDOT number. All trucking companies, whether a fleet or an owner-operator, need a USDOT number. If you are not sure whether you need one, FMCSA's guide walks you through it. Enter your number and click Look up to fill in your company's name and address from FMCSA's records.

Company name. Take extra care to enter your company's legal name correctly, as this is how we confirm your company with the lab and the FMCSA. If your company trades under another name, enter it in Doing business as. If your company was a member before, please contact Customer Service and we will reopen your account rather than start a new one.

Is the company an owner-operator?

• Yes means you drive for your own company. Labworks USA acts as your Designated Employer Representative (DER) in compliance with 49 CFR Parts 40 and 382, and we make sure you receive any random test notifications.
• No means you are a carrier with a DER who holds an up-to-date certificate of completion of DER/Supervisor training.

Billing contact. This is the contact for all billing and invoices, usually the company's base location. If the billing address is a PO box, enter it only in the PO box field.

Designated employer representative (DER). The person who receives drug and alcohol test results for the company. If your DER is your billing contact, tick The billing contact is our DER. Otherwise enter your DER's details. You can add an alternate DER too.

Supervisor Training Certificate Course. The DOT's reasonable suspicion training for supervisors. It is free with 5 or more drivers, and you can also buy it later from your dashboard.

How did you hear about us? If a friend or partner referred you, choose that option and enter their name, so they get the credit for your sign-up.

Step 4. Your drivers

Add everyone who will drive a commercial vehicle for you. At least one driver is needed to finish the sign-up, and you can add more later.

• Enter the driver's first name, last name, date of birth, zip code, licence state and licence number, and their phone or mobile number.
• The date of birth must be correct, or the driver will not process in the FMCSA Clearinghouse.
• The zip code is where the driver is based, which may not be the company's. We use it to find collection sites near the driver.

Test with this driver

• Pre-employment drug test. Choose this if the driver has NOT been in a DOT random drug and alcohol testing program in the past 30 days. They need a negative result before they can drive.
• Return-to-duty test. Choose this if the driver is returning after a violation and has completed the SAP program. They need a negative result to become an active driver.
• None. Choose this if the driver has been in a random testing program in the last 30 days and you have written proof on file.
• DOT physical. The DOT requires every driver to have a valid medical certificate, renewed every two years or as their physician prescribes.

Click Add to the list, then Add a driver for the next one. If you have a long list of drivers, say 20 or more, add one here and contact Customer Service, and we will upload the rest for you from a spreadsheet.

Step 5. Services

Manage FMCSA Clearinghouse queries. You must choose Yes or No.

• Yes means Labworks USA manages your Clearinghouse responsibilities for every driver, including full pre-employment queries, annual limited queries, return-to-duty and violation reporting.
• No, we run our own means you will manage all of your Clearinghouse requirements yourself.

FMCSA Clearinghouse and portal registration assistance. If you are not registered in the FMCSA Clearinghouse, our Clearinghouse specialists will help you one on one after you sign up.

DOT/FMCSA drug and alcohol testing company policy. Every company must have a policy like this in place before it can run Clearinghouse queries or test its drivers, including pre-employment tests. After you receive it, it is your responsibility to keep it up to date with DOT and FMCSA rules.

READI Collect. Mobile on-site and emergency post-accident testing.

From our valued partners. Labworks USA has sought out good providers of goods and services for the trucking industry, with discounts for our members. Tick any you would like to hear about. They are not charged here, and we email you each partner's link.

Step 6. Review and pay

• Check everything you are paying for. If you have a promotional code from one of our ads or emails, enter it under Promo code and click Apply.
• Please read our Terms and Conditions. They explain what Labworks USA is responsible for and what you are responsible for as the employer or owner-operator, including fees, renewals, invoices and cancellations.
• Click Pay and enter your card number, expiry date, security code and billing zip code. Your card goes straight to Authorize.net, one of the most secure payment gateways in the world, and Labworks never sees the number. It is saved to your account for renewals and any unpaid invoices, as the Terms and Conditions explain, and you can remove it.
• If a card is declined, everything you entered stays saved, so you can pay again.

Step 7. Welcome to Labworks USA

• Paying finishes your sign-up. Your membership runs for a full year, your drivers are on your list, and any tests you ordered are on their way to the lab.
• We email you a welcome with your account details. Keep it.
• Your certificate of enrollment is on your Company page, under Documents. This is what you need on file to prove your DOT compliance with 49 CFR Parts 40 and 382, so download it and keep a copy.
• Click Go to your dashboard to see your company, drivers, tests and services.

Frequently Asked Questions

How do I add drivers?

• Sign in and open Drivers, then click Add drivers.
• Enter each driver's details and choose their test, as in Step 4 above, then click Review and pay.
• If you chose Yes to manage your Clearinghouse queries, Labworks USA runs the new driver's queries. If you chose No, you are responsible for them.
• If you have a long list to add at once, contact customer.service@labworksusa.com and we will add them for you.

How do I change my company's details?

• Open your Company page. Click Edit beside the billing contact or the drug and alcohol contacts (DER), change what you need, and save.
• We email your billing contact and DERs to confirm the change was yours.
• To change your company name or USDOT number, contact Customer Service.

How do I order a drug test, alcohol test or physical?

• Open Drivers, find the driver, and click Order a test. Choose the test and click Review and pay.
• Once it is paid, the test goes to the lab and we email you a link to schedule it. You can also schedule it from Tests.
• Scheduling finds collection sites near the driver. Drug tests and physicals are scheduled separately, because many clinics that do physicals do not collect urine samples, and the other way round. You may go to two places, but both will be closer.
• Once a test is scheduled, download the donor pass (the electronic chain of custody form the driver takes to the clinic) or send it to the driver by email.

How do I receive test results?

• We email you when a result is ready. Results are never in the email itself.
• Sign in and open Tests, then the test, to see the result and download the official result letter.

How do I remove a driver?

• Open Drivers, find the driver, and click Make inactive.
• An inactive driver is not part of any random selection. Their information is kept, and you can make them active again at no cost.
• If a driver has been inactive for more than 30 days and has not been in a random drug and alcohol testing program, they need a pre-employment test before they can drive again.

How do I sign in to my account?

• Click Member Login and sign in with your username or email address and your password.
• If you have forgotten your password, click Forgot your password?, or click Send me a link to sign in from a link we email you.

How does the random testing program work?

• We complete four blind, computer-generated selections each calendar year, the minimum allowed under DOT regulations.
• Every active driver is in every selection. The chance of being selected is set each year by the US DOT, currently 50% for drug tests and 10% for alcohol tests.
• Owner-operators receive an email from Labworks USA with a link to schedule the test at a clinic close to where you are.
• Employers and carriers receive an email from Labworks USA. Sign in and open Tests to see the selected drivers and schedule each test.
• If the result is negative, we email you that a result is ready in your account.
• If the result is positive, the Medical Review Officer (MRO) contacts the driver to discuss any medically valid reason. If there is none, the MRO reports the violation to the FMCSA Clearinghouse.

I'm getting audited. What do I need from Labworks USA?

• Open your Company page and click Request audit help under Audit help.
• Choose the items you need, and type anything else in the questions box.
• One of our customer service agents will gather the items and email them to you.

When do I need a post-accident drug and alcohol test?

Read the FMCSA post-accident testing criteria to see when the DOT requires one. For mobile and emergency post-accident testing, see READI Collect under your dashboard's services.

How do I pay an invoice?

• Services are paid for when you order them, apart from membership renewals and completed random tests, which are invoiced.
• When an invoice is ready, we email you a link to pay it. Sign in, and the invoice opens for you to pay.
• You can also pay any open invoice from Billing, or click Pay now on your dashboard.